TERMS & CONDITIONS

6.1. The site describes each product and service in detail.

 

6.2. The product is described accurately, including its features and characteristics.It is especially important to describe the prices of courses, trainings, and consultations, including the number of people included in the price.

 

6.3. Please, read our product descriptions carefully. We want you to be happy with your purchase, and you won't be happy when, for example, instead of a phiz book you buy a PDF from us, instead of a kilogram of coffee beans, a 250g packet, instead of a container of green coffee only one bag, and instead of a course for 6 employees, you sign up only yourself. And we'll be sad too :(

 

6.4. We offer training for one person and in groups. Be sure to understand if you are buying the right to participate for one person in individual or group classes, and if you want to buy the right to participate for several people, check whether the offer refers to that (for example, in the case of consultations for a company, participation can usually take more than one person, if it is not indicated that only one).

 

6.5. If something goes wrong, you have the right to return the product. The right of return is limited due to the characteristics of the products. You will find the details of our Right of Return policy below. Unless an exception is specified in these terms and conditions, you have the right to return a new, undamaged product within 30 days of purchase or cancel the service no later than seven days before it is delivered by us.

 

6.6 If you purchase a physical product, you have the full right to return a new, unused, unopened product for 30 days from the date of purchase.

 

Make a return if you have inspected the product after delivery and it does not meet your requirements, but IS NOT defective. Or you simply changed your mind and don't need it.

 

You will be able to return it at your expense, paying return shipping to us.

 

The money spent on this product will be returned to you no later than 14 days after the return is made in accordance with the terms and conditions.

 

6.7. To return a physical product, you are required to:

 

A. precede the return by contacting the Owner by email or telephone.

B. filling out the return form sent to the call, in online form.

C. to make an order for return shipment and its payment at his expense in case of return.

​

Note: in the case of a complaint about goods with a defect, the Owner recognizing it will bear the cost of return shipping.

 

6.8. If a defect in the physical product is detected, you must make a Complaint.

 

If you make a Complaint, then please follow the steps:

A. report the reclamation by e-mail or telephone contact.

B. filling out the return form sent to the request, in online form.

C. you will ship the product at the expense of the Owner. We will order a courier to your address, do not worry about anything.

D. the Owner will have the right to use 14 days to review the condition of the item.

E. the Owner has the right to accept or reject your complaint. The law applies, so in case of recognition you and us will be entitled to replace the product with a new one, repair it or we will make a refund.

 

6.9. When you purchase the right to access a blog article and/or e-learning courses from our site, the right to refund your expense is only in the event of a technological, IT problem that is the fault of the Owner or a third party.

 

In order to make sure that you have indeed purchased access to paid content and you do not have access to it, you agree that we will ask a lot of technical questions to verify and diagnose the problem and its nature.

 

From here, familiarize yourself with the regulatory requirements for your devices and applications that you use to access paid content on our site, including the obligation to have an up-to-date browser and internet access with adequate bandwidth.

 

Read more about these hardware requirements in another section of the non-essential document.

 

6.10. If you buy a service from us, you can only order a refund of the costs incurred:

 

WHAT: Its failure to be delivered by the Owner on the contractual date or another date set as a new date, if the base date for objective reasons (illness, epidemic condition, martial law, etc.), it was not possible to provide the service.

 

WHAT: Gross negligence in the performance of the service sold by the Owner or performance of the service that does not conform to the description in a significant manner.

 

The Owner has the right to change the date of service once without the consent of the user.

 

6.11. In the event that a cancellation is deemed necessary due to circumstances beyond the control of the individual, such as state of emergency, travel restrictions, or visa blockades, the option to modify the service location exists. However, it is imperative to note that this modification is contingent upon the condition that the service price remains non-refundable.

 

6.12. If you purchase a subscription (price plan) with a monthly validity, you are not entitled to a refund, unless, as in paragraph 6.8. there are technological or IT problems that prevent the use of subscription services for more than 7 days of the 30-day period of purchased access.

 

6.13. In the case of the purchase of digital products, if the digital product was delivered in accordance with the product description, there is no right of return.

 

You are entitled to a refund of the expense incurred if we deliver another digital product to you in error. We will then make a refund within 14 days and the product you received by mistake stays with you.

 

6.14. In general, there is no right to a refund for courses that have already taken place, regardless of your satisfaction or protests.

 

You are entitled to a refund, but no later than 7 days before the start of the course you paid for. Then you are entitled to a refund of 80% of the amount spent, due to the fact that after you have purchased your participation, we will incur expenses to prepare the course for you as well.